Experiencing Interactive Voice Response (IVR) as a Participatory Medium: The Case of CGNet Swara in India
نویسنده
چکیده
With the widespread use of mobile phones in the developing world, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources. Interest in using IVR systems as a means to increase citizen participation in society has increased. Yet, research exploring the potential of IVRs—with particular affordances, constraints, and norms—to facilitate citizen participation in society remains limited. Drawing on field data gathered as part of a study of CGNet Swara, an IVR-based citizen journalism platform in rural India, we introduce the concept of a “participatory IVR” and undertake a phenomenological inquiry to account for user interactions with the system.
منابع مشابه
Emergent Practices Around CGNet Swara, A Voice Forum for Citizen Journalism in Rural India
Rural communities in India are often underserved by the mainstream media. While there is a public discourse surrounding the issues they face, this dialogue typically takes place on television, in newspaper editorials, and on the Internet. Unfortunately, participation in such forums is limited to the most privileged members of society, excluding those individuals who have the largest stake in th...
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